Cyberpunk 2077 developer CD Projekt RED has issued an apology to customers over the state of the game on last-gen consoles. The last few days since the game's launch has seen an influx of complaints from users who describe the PlayStation 4 and Xbox One versions of the game as borderline unplayable, with frequent crashes, poor visuals, and all manner of bugs.
Both Sony and Microsoft had already started offering refunds in response, with the former relaxing its refund policy considerably to ensure customers got their money back. Now, CD Projekt RED has chimed in to reassure those that are unhappy with the game on consoles can get refunds - but have asked that players give them a chance, promising further updates and patches will improve the current state of the game.
"First of all, we would like to start by apologising for not showing you the game on base last-gen consoles before it premiered and, in consequence, not allowing you to make a more informed decision about your purchase," CDPR wrote in a statement. "We should have paid more attention to making it run better on PlayStation 4 and Xbox One."
The developer pledged to fix bugs and crashes, and "improve the overall experience", with the next round of updates coming in the next week. After that, CDPR will release updates and fixes as soon as they're ready, with two major patches dropping in January and February. "Together, these should fix the most prominent problems players face on last-gen consoles," the developer said.
CDPR stressed that these updates won't make the game look like it's running on a high-end PC or next-gen console, but believe that they should greatly improve the experience and the visuals by a noticeable amount.
"We would appreciate it if you gave us a chance," CDPR finished. "But if you are not pleased with the game on console and don't want to wait for updates, you can opt to refund your copy. For copies purchased digitally, please use the refund system of Xbox or PSN respectively. For boxed refunds, please first try to get a refund at the store where you bought the game. Should this not be possible, please contact us at [email protected] and we will do our best to help you."
Given the sheer amount of pre-orders Cyberpunk 2077 secured worldwide, I have a feeling CDPR has its work cut out for it over the next few months in more ways than one.
Featured Image Credit: CD Projekt RED
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