Following a week of complaints, confusion, and apologies over the state of CD Projekt RED's sci-fi RPG on consoles, Sony has taken action: It's no longer possible to purchase the digital version of Cyberpunk 2077 via the PlayStation Store. The company has also assured customers who want a refund that they're now guaranteed one.
In a shocking move, Cyberpunk 2077 no longer appears when you search for it on the PlayStation Store on both PS4 and PS5, despite the fact that the game undeniably runs much better on the next-gen hardware. Sony also shared a link for players to follow where they can claim a refund for the digital version of the game.
SIE strives to ensure a high level of customer satisfaction, and we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store and want a refund. Please visit the following link to initiate the refund: https://t.co/DEZlC0LmUG.- Ask PlayStation (@AskPlayStation) December 18, 2020
Following Sony's announcement, CDPR stressed that the removal of Cyberpunk 2077 from the PlayStation Store is temporary, and that the developer will continue to work on updating and fixing the game on consoles. It also reminded fans that it's still possible to purchase a physical copy of the game, and that these copies will of course also be supported as the experience is updated and improved.
There's no getting around the fact that this is a real blow for CDPR and Cyberpunk 2077 at the end of a seriously rough week. The game has been under near-constant attack since launching on consoles, to the extent that the developer had to immediately issue an apology for misleading customers about the state of the game on PS4 and Xbox One.
Worse still, an emergency investor meeting a few days ago came with the admission that CDPR misled Sony and Microsoft about the quality of the game on console.
"In terms of the certification process and the third parties - this is definitely on our side," said vice-president of business development, Michal Nowakowski. "I can only assume that they trusted that we're going to fix things upon release, and that obviously did not come together exactly as we had planned."
It's fair to say that CDPR has a long road ahead to restore its reputation in the eyes of a lot of people. Fortunately, the studio seems committed to doing just that. Here's hoping it can learn from this experience and make Cyberpunk 2077 the best possible version of itself.
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