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'Cyberpunk 2077' Dev Stops Telling Customers To Get Refunds From Sony

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'Cyberpunk 2077' Dev Stops Telling Customers To Get Refunds From Sony

The sorry saga of Cyberpunk 2077 refunds trundles on, and I am tired. I'm so very, very tired of it all. Earlier this week, multiple PlayStation users claimed that Sony had denied their refund requests for the PS4 version of the open-world RPG, despite a guarantee from developer CD Projekt RED that refunds would be given due to the state of the game on last-gen hardware.

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"We would appreciate it if you gave us a chance," CDPR wrote in a statement at the start of this week. "But if you are not pleased with the game on console and don't want to wait for updates, you can opt to refund your copy. For copies purchased digitally, please use the refund system of Xbox or PSN respectively. For boxed refunds, please first try to get a refund at the store where you bought the game. Should this not be possible, please contact us at [email protected] and we will do our best to help you."

Cyberpunk 2077 / Credit: CD Projekt Red
Cyberpunk 2077 / Credit: CD Projekt Red

Of course things ended up becoming far more complicated. While Xbox users have had more luck getting their refunds, the vast majority of those seeking to get their money back for the PS4 version of Cyberpunk 2077 have been told by Sony that they aren't eligible under the company's refund policy, which states that if you've already downloaded or played the game you won't get a digital refund "unless the content is faulty".

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It turns out that CD Projekt RED didn't actually put any kind of official refund plan in place with Sony and Microsoft before it issued its statement promising refunds via the two companies, which... great. CDPR execs admitted that no special refund policies or exceptions had been put in place for Cyberpunk 2077 on either platform, leaving those still looking for a refund to message the email address CDPR provided in its initial statement.

Those who do email the CDPR helpline will get an automated reply, which you can see for yourself below (thanks, Kotaku). What's interesting is that Xbox players are directed to Microsoft's refund request page, where people - including one of the GAMINGbible team - have had more luck in getting their money back.

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PlayStation users, on the other hand, are told to sit tight and wait for CDPR to get back to them, implying that the company will have to take more direct action to help PS4 customers. It's also worth noting that this helpline is only open till December 21st. With less than a week left, it's unclear whether or not this refund problem will be solved for everyone in time.

Featured Image Credit: CD Projekt RED

Topics: Xbox One, News, Cyberpunk 2077, CD Projekt Red, PlayStation 4

Ewan Moore
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