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The Xbox Series X and Xbox Series S are available today! After years of waiting for the next generation of Xbox, fans around the world are finally being introduced to the hardware they'll be spending all their time with going forward. It's really quite magical, when you think about it.
Unfortunately, it seems not everybody is getting involved with the magic in the way they expected. One Reddit user has claimed that she's received the current-gen Xbox One X, rather than the Xbox Series X she actually ordered.
While there has undoubtedly been some confusion in regards to the naming conventions of the One X and Series X, L3Jane posted on the official Xbox Series X subreddit that the mix-up here was not down to her. "I triple checked the order and it was for the Series X," she wrote. "This was in Australia through Telstra."
"I was so close to getting it through them [Telstra]," said one user. "I ended up with a big W pre order which was shipped today. Hopefully you can get it sorted quickly, even though Telstra has pretty average customer service."
Other users in the thread then shared their own alleged tales of woe in regards to dealing with Australian retailer Telstra, which I'm sure probably didn't fill L3Jane with confidence about her situation. At any rate, she revealed Telstra has instructed her to go through the returns process and order a new one, which means she should get her hands on an Xbox Series X eventually... but this is obviously a real blow for somebody who pre-ordered specifically so that they could play with their new console on launch day.
"Ouch," wrote one user. "That sucks! They should just automatically send you the right one once you send it back. I mean jeez, you paid for the thing!"
It's worth noting that the vast majority of those who ordered an Xbox Series X for today have gotten their console without incident, and there are always going to be some hiccups along the way. Still, I can't imagine that means very much for the people who didn't get what they were expecting today. I know I'm nervously checking the status of my Amazon PS5 pre-order every day between now and the 19th.
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