Argos has been clobbered with criticisms from customers who weren't aware that its next release of PlayStation 5 stock would go out at three o'clock in the morning, leaving a lot of people bleary-eyed and empty-handed.
The battle between scalpers and legitimate retailers for the prize of a PlayStation 5 is a storied one. Using bots and other software to trawl through tens upon tens of shops for their stock levels, submitting orders with slightly altered addresses and also disguising their IP so that the store's own security doesn't identify a possible scam, sometimes countering scalpers is like shovelling snow while it's still snowing. It's even worse to see them parading their gains on social media, but retailers and the government are attempting to put them in their place by analysing their tactics and reacting accordingly. Perhaps, this is what Argos intended when it released its newest lot of PlayStation 5 stock in the middle of the night. Instead, it irritated a lot of desperate players.
"I am so annoyed," said Jones050806 on Twitter. "I stayed up all night & from 4 this morning, was trying to purchase a PS5. The system would not add to my trolley & then kept bringing up a page saying u was updating the app & to try again. I did this till 8." Similar stories leap out as you scroll through social media, unfortunately, and complaints surrounding the bugs and glitches on the Argos website were very common. "I really wish @Argos_Online would consider people's health and well-being and not do PS5 drops in the middle of the night," added svendiggler. "Thousands of people trying to get one through a glitchy system, most will be disappointed and tired today."
Last month, Argos saw its PlayStation 5 stock soaked up by scalpers who had successfully exploited the website to purchase the products before they were officially on sale. They achieved this through a flaw in the website's code which had been shared in a paid Discord server. The impact led to the Argos website and app buckling under the stress of the uncovered exploit and the sheer number of people seeking a PlayStation 5 simultaneously. Only three weeks have passed since that situation, and the chaos of last night does not bode well for the availability of PlayStation 5s in the future.
"We are working hard to replenish stock of the PS5/Xbox Series X at the moment," said Argos representatives on Twitter. "Please keep an eye on our website, where you will find the most up to date information on current stock availability."
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